Customer care is essential for business growth

Hosting customer support has evolved to more than just providing the technical aspects of server maintenance.  Customer support is an essential part of any business, whether you are a small hosting company or a giant as Wal-Mart.  Customers will judge businesses on the degree of customer care and extended knowledge they have.

An example, I worked a support desk for a hosting company awhile back. People neglected to send their user name with the support ticket. This means, I now have to email them and ask for their user name before I can proceed.

This is a waste of both of our time. Instead of having a solution, the customer now needs to send the details of the problem, causing yet another delay. And, it increases the number of emails we need to wait for.

Another one is a customer sending a request for support that says only, "It doesn’t work".

If you send me an email saying "It doesn’t work", I have two options:

2. Ask you to describe the problem. Did you get an error? What did you encounter and what happened? Again, this causes a delay as I need to email the person back and ask this question.

1. List every possible problem that’s ever been encountered, as well as many hypothetical ones, which is time consuming and likely a total waste of my time and yours. I could be spending this time with other customers.

Another common problem is the customers that take a very long time to respond.

I’ve had people send me emails asking for help, replied within an hour or 2, then I’ve LITERALLY have to wait 6 to 12 days for them to respond.

Then, we started the whole process over…I respond relatively fast, only to wait another week or more again. Simple problems like this can be rectified fairly fast only if the customer cooperates.

It’s very hard to provide the necessary support when the customers don’t respond quickly.

One more: If a support suggestion fixes the problem, please reply that it works. One reason is just the curiosity of the support staff, I like the satisfaction that we solved the problem, but another is that I want to know if I should offer others the same bit of advice.

Bad support isn’t always the fault of the seller. Customers can also greatly help their own cause if they’d just spend an extra 60 seconds and include the basic and obvious info the first time them make contact.

Tags:

Tags: customer service, customer care, Wal-Mart, hosting customer care, Bad support

 

 

Welcome to our new subscribers, we are proud having you with us.

Website Traffic never stops….

Not even when you are asleep, internet traffic is relentless, 24/7/365 days of the year. There’s always someone somewhere around the globe looking for something, typing in keywords into search engines, be it Google, Yahoo, Msn or any other, searching for products or information. The question is - are they seeing what you have to sell or share or whatever business you promote?

A busy weekend ahead

This weekend, 30 YORGOO/Ycademy members will be attending a 2 day online Seminar to learn more about exactly this topic, traffic and keywords -  ‘Understanding and Making Money with Google Lead generation. Free leads from Google to your MLM or Home business.’  At the end of the day it’s all about PROFITABILITY and putting money in your pocket.
2 full days on facts figures and hands on workshops and cash in your wallet.

If you are a marketer then it’s always all about website traffic and putting your product, your salespage infront of possible future customers, building your list, your network and profit.

So, lets drive some traffic to your site!

Todays Task to build your list, your network:
[only promote your YORGOO url to build your list, don't dilute your traffic]

Surf Just 100 pages at Traffic-Splash,
Surf Just 100 pages at WebBizInsider
Surf Just 100 pages at Magnifytraffic
Surf Just 100 pages at Hit2hit
Surf Just 100 pages at Ts25

You find them all under Traffic 1/2 in the YORGOO back office.

Make it a rewarding weekend,

Together we are UNBEATABLE!

Zo Nicholas
YORGOO Admin

 

Congratulations to Traffic-Splash!
 

 

Traffic-Splash streaks ahead adding another 1000 members this week,  now 27,000 members in total. 

Paul Kinder and his team are doing a great job providing lots of fast surfing fun,  rewards, competions, prizes and bonuses.   [A  super Surprise bonus when you join]

As a thank you from Paul to his members hes giving away the chance to win 27$!

Paul :

$27 prizes for surfing today. I don't know how many prizes yet, if more of you surf then I'll give away more. Your call …
You win tickets for the prize draw as follows:
Surf 15 Pages for 1 Ticket, Surf 30 Pages for 2 Tickets
Surf 100 Pages for 7 Tickets, Surf 250 Pages for 20 Tickets
Surf 500 Pages for 45 Tickets, Surf 750 Pages for 75 Tickets

Go ahead,   Join the splashing fun and you may even end up a lucky winner!

To lots of surfing fun,

Zo Nicholas

 

 

UEFA Cup Final and Business Education?

What does Business Education and the UEFA semi final have in common?

What better topic than GOALS.

Achieving goals! whether hitting the mark and scoring a goal into the back of the net, or achieving your goal and hitting your sales target.

Live Seminar - 26 June 2008 9.p.m London time

Our business education daily trainings don’t stop just because there is a semi final on, Spain vs Russia.. As you see we encompass it all. Multi-cultural and multi-lingual trainings, business and FUN.

Did you hit your target today?
Do you know your keywords?
Do you know your goal?
or do you move the goalpost every day.

Join our live training business education calls and monthly seminars and learn  FOCUS, CONSISTENCY and score  goals every day.

Take the FREE Tour and get the latest news and trainings every day.

To your success

Zo Nicholas.

  P.S. 3-0 to Spain, Congratulations Spain!

First successful publishing with Semiomantics

When Marc Sibille started his publishing activity for his new business venture 2 weeks ago, he decided to use the semantic publishing framework Semiomantics XO/XY self hosted version.

Today I was wondering, how Marc was doing on some of his targeted areas:

1. Australian Fishing Game

Search Returns: 409 000
Ranks: 3 and 4 !

2. Australian Fishing Board Game

Search Returns: 2,440,000
Ranks: 1,2,3,4

 

3. Fishing Board Game

Search Returns: 3,470,000
Rank: 12

 

4. Australian Fishing

Search Returns: 2,600,000
Rank: 33

 

5. Marc Sibille

Search Returns:  205,000
Ranks: 2,3,4

This last screenshot shows how the association between Marc's Name and Business Theme works incredibly well.

While Marc was already in control of his name key-word before the new site was launched, it appears that the new site, based on Semiomantics XO is doing much better than anything else Marc has come up with in the past, even on his name!

Great Job Mark and we look for more results soon.

Yorgo
Semiomantics

PS: The new Ycademy Network sites we will coinfigure with each participants at the seminar are expected to be as powerful as Marc's site! Look forward to the Seminar and don't miss the July Seminar as we can handle a very limited number of participants only .

Greek Coffee Time

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